FAQs

1. Do you have a physical store?
No as of now we don’t have a store, but you can reach out to us at any of our social media handles or whatsapp or email.

2. Do all Sarees come with blouse pieces?
Most of our sarees come with blouse pieces. However, there are few sarees that do not have a blouse piece. It is mentioned in the description if it has a blouse piece or not.

3. What are the dimensions of your Saree or Jewlery?
All dimensions of products are mentioned in the description. Please go through that before placing an order.

4. What are the Shipping Charges for Domestic and International shipping?
For delivery within India, shipping is ₹ 150 for orders below 2500 and complimentary above the same. We don’t have International Shipping facilities currently.

5. When can I expect my order? How many days does it take for delivery?
All Ready to Ship products are dispatched in 1-2 business days of you placing the order, or as per the delivery date specified by you at the time of placing the order.
Customized weaved sarees are dispatched as per the weave time for the same. This will be explained to you while the customization is received. Most normal orders are delivered within 7 business days between Monday to Saturday. However, the delivery time is subject to factors beyond our control and may exceed due to unforeseen external factors.

6. How do I know whether my product has been shipped? How do I track my order?
Once the product is shipped, you will receive a mail from us on the email-id provided during check-out with your tracking details. You can track your order 24 hours after your order has been shipped.
In case you haven’t received your tracking details through text within 48 hours, please write to us on support@ramyata.in or whatsapp us on +91- 9394685909.

7. What if I don’t receive my product even after the Tracking ID shows ‘Delivered successfully’?
In case of such one-off circumstances, please get in touch with us on whatsapp +91- 9394685909 or drop a mail on support@ramyata.in. We’ll do the needful.

8. What are the Modes of Payment?
Our website offers you several payment options that are absolutely safe and secure. You can chose to pay with a credit or debit card, which can be a Mastercard, Maestro, Visa, using our secure payment gateway powered by Cashfree. We have Netbanking, UPI and various Wallets to pay from as well. If you are facing any difficulty in completing your transaction, do reach out to us!

9. What if it shows ‘Payment Failed’ and the amount is still debited from my account?
It might happen under rare circumstances due to faulty servers or network issues. In such a case, please get in touch with us with your concern on +91- 9394685909 or drop a mail on support@ramyata.in.

10. Do you have Cash on Delivery?
We accept Online Payment or Bank Transfers only. We do not have cash on Delivery option as of now.

11. Can I order through Whatsapp, Instagram or Facebook?
Yes, we do accept orders from Whatsapp, Instagram or Facebook subject to the availability, If it not available, then we can also try to have it made in case feasible.

12. Can I cancel/modify my order after having paid for it?
If you have to cancel/alter an order, please do so within 1-2 hours after placing an order, by mailing us all the details at support@ramyataboutique.com.
If you cancel your order before it is shipped, we will refund you the entire amount if need be. If we have already dispatched your product, no cancellations can be made.

13. Can I modify the delivery address/contact info after having placed an order?
In case of modifications with regards to the delivery, kindly drop us an e-mail at support@ramyata.in or call us +91- 9394685909 within 1-2 hours after placing an order. Once a product has been dispatched, no modifications can be made.

14. Can I purchase now but schedule my dispatch for a later date?
Yes, it is possible. However since there is no automated channel for the same, you need to manually drop a mail at support@ramyata.in for the same. Address the date you require and we will schedule it for the same.
We ship throughout the week, except on Sundays and Public holidays. It takes 3-7 business days for delivery. Please take all of this into consideration before scheduling your date.

15. Can my billing address and shipping address be different?
Yes, the billing and shipping address can be different. You need to fill in the address boxes correctly during checkout.

16. What is the Return Policy?
A return request must be raised within 48 hours of receiving the product by mailing us on support@ramyata.in with your order ID and other necessary information. Once confirmed over e-mail from our end, please ship the product back to us within 7 days.
If the return is due to a defect, only then will the shipping charges be borne by us. After the product arrives back to us, it would go for a thorough quality check and only after it’s approved; it’ll be eligible for exchange/return/refund.
Please read our detailed Cancellation and Refund Policy to know more about the same.

17. What is the Exchange Policy?
For exchanges/returns, please drop a mail to support@ramyata.in with your order ID and other key information, within 48 hours of you receiving the product. Once confirmed over e-mail from our end, please ship the product back to us within 7 days.
After the product arrives back to us, it would go for a thorough quality check and only after it’s approved; it’ll be eligible for exchange/return/refund. If a fresh piece of the product in question is not in stock, you can either choose a different product altogether or, take a credit note (valid for a year), or get their entire amount reimbursed. Please specify in the mail what you’d prefer and we’ll take it forward from there.
Please read our detailed Cancellation and Refund Policy to know more about the same.

18. Where do I ship the product in case of Returns/Exchange?
Ramyata, a unit of Wishtree Global Designs
F-503, Aparna Cyber Commune,
Kanchi Gachibowli Road, Nallagndla,
Hyderabad, Telangana
Pin : 500019
Contact Number- +91- 9394685909

19. When will I receive my refund?
Refunds and shipping re-imbursements would be processed within 7 days after the product is received by us. We recommend you to send us your complete account details over mail, as soon as you ship the product back to us, to avoid any further delays.

20. What if my product arrives in a damaged condition?
If you find the package to be tampered with, please do not accept delivery and return it back to the delivery person. Please email us at support@ramyata.in mentioning your Order ID and we’ll do the needful. If the delivery has been accepted, it will be assumed that the parcel was received in a secure manner.

21. What if my product is defective?
If under any circumstances you happen to receive a defective or damaged product, please notify us on support@ramyata.in mentioning your order ID, as well as pictures of the defect, within 48 hours of receiving the product. Since we do not have reverse shipping, you would have to ship the product back to us. We would need a picture of the shipping receipt for the refund to be processed.
After the product arrives back to us, and after a reaffirmation of the defect, we can offer you an exchange/return/refund. If a fresh piece of the product in question is not in stock, you can either choose a different product altogether or, take a credit note (valid for a year), or get their entire amount reimbursed. Please specify in the mail what you’d prefer and we’ll take it forward from there.
However, not all imperfections are considered as defects. Minor irregularities or unevenness will not be considered as a defect/damage, as they are a testimony to our products being handmade. Please go through the Disclaimer mentioned in the description of each product or our Disclaimer Policy in detail, before placing your order.

22. Are the products shown on website accurate, especially in terms of color?
We try our best to take photos of products under natural light since we want the actual products to look similar to what you have seen on the website/page. However, slight differences in display outputs might occur due to lighting, digital photography, color settings and capabilities of your computer monitors or mobile screens. We firmly believe that all customers who order online are aware of this genuine challenge and thus to avoid any misunderstanding or discrepancies, we would request you to consider that before you place your orders.

23. What if by mistake I place an order twice?
In case you have placed your order twice and would like to cancel one of the orders, do get in touch with us immediately on support@ramyata.in. We will cancel one of your orders and your refund will go back via the payment method you used when placing your order.

24. How can I order an item if it’s out of stock?
We do work with weavers on the most basic level, so it is feasible, although not always. Please reach out to +91- 9394685909 or drop a mail on support@ramyata.in and we will try our best to recreate the same piece.

25. How can I send a Ramyata Product as a gift to my loved one?
You can gift a product of your choice to your loved one by entering their shipping address during check-out. Make sure the billing address is yours. Do include further instructions on the ‘Additional Instruction’ box, such as “Please remove price tags and don’t include the invoice’ in case you want it that way. If you want us to add a note, please mention the message on ‘Add Note’ section during checkout. There is also an option of gift wrapping as well.

26. Do you have ‘Gift-Wrapping’ option?
We do provide a gift-wrapping option with an additional charge of ₹ 50. You can get the option at the time of checkout only.

27. Do you take bulk orders or do wholesale?
Yes, we deal with the same, but since the orders take time being handmade, it might take longer. However, we do bulk orders as well, and you can reach out to +91- 9394685909 or drop a mail on support@ramyataboutique.com for the same.

28. Can I resell your products?
We only deal with authorized resellers, please reach out to +91- 9394685909

29. Can I get a Saree customized in a particular combination or design?
Yes, we do customizations although it is a bit limited for different sarees, Please reach out to +91- 9394685909 or drop a mail on support@ramyataboutique.com for the enquiry and we will cover the same.

30. What if I need more information or clarity on a product before I make my purchase?
Please get in touch with us on whatsapp +91- 9394685909 or drop a mail on support@ramyata.in. We would be more than happy to answer your questions.

31. What if I’m not able to purchase from the website after repeated attempts?
We are sorry you're facing issues while placing an order. Please try a different mode of payment than the current one. If that doesn’t resolve your issue, please get in touch with us on +91-9394685909 or drop a mail on support@ramyata.in.

32. What is ‘My Account’?
From my account, you can access all the information related to your order(s). It gives you complete control to do the following:

Edit your personal information like Name, Address, etc.
Change password
Check your order history?

33. How do I register?
To register, you just need to click on the top right of our website. Click on the ‘Create One’ option below login to create your account. You can also use you social media (Google or Facebook) to log in.

34. How do I reset my password?
To reset your password, please click on “Forgot Password” option available in the Account/Login page. Enter the email address and the link to set a new password will be mailed to your registered Email ID.

35. How do I know once my order is confirmed?
Once your payment is authorized and your order is completed, you will receive an email from Ramyata confirming the order placement. You would be provided with the Order Number, details of the order and the amount you have paid.

36. Why did I receive only a part of my order?
The reasons why you have partially received the order are: We might have shipped your items in two different shipments. The other would still be in transit. OR The stock for the remaining items was not available. In this case, you will receive a call from us informing you of the same. Only after your confirmation, the order will be shipped to you. In the unlikely situation that you are not available on your mentioned phone number, an email will be sent to you informing you of the same. You can always reach out to us for getting more clarity on the order status.

37. How to check the status of my order?
To check the status of your order, log in to www.ramyata.in and go to “My Orders” section under “Account”. We will also email you when there is a status update to your order.

38. I am unable to place an order.
We are sorry you're facing hiccups while placing an order; we'd hate to inconvenience you further. So here are some options: Try using a different browser or device if possible or contact us on whatsapp +91- 9394685909 or drop a mail on support@ramyataboutique.com.Our team will try to resolve your issues as soon as possible.

39. I am an international customer but want delivery in India. Is this possible?
Yes. It is possible for us to deliver your shipment to India. We would need the complete shipping address along with a local contact number. If the delivery address is of a hotel, would recommend you to give us your personal local contact number which would be reachable at all times.

40. I am missing an item, what do I do?
In the unlikely event you are missing an item from your order, this is probably due to your order being dispatched in separate parcels, if this is the case please check your emails, as we will have updated you via email on the status of your order. (Don’t forget to check your junk folder in case it’s ended up in there!)

41. What should I do if I miss the delivery?
We understand that you can’t wait at home (or office - whatever your delivery address is) right from the time you’ve placed the order till it’s delivered to you. We will make three attempts to deliver the order to you; each attempt on a consecutive day. So, in case you have missed the order delivery, Please get in touch with us on whatsapp +91- 9394685909 or drop a mail on support@ramyataboutique.com along with your order number and we shall take care of it. In case the package is returned to us after an attempted delivery, we will assume that it was not received, and shall give you the refund for the same, excluding the shipping cost. In case you need the item, you will have to reorder the same.

42. Do you deliver all over India?
Yes, we do deliver all over India. If delivery service is not available through our partnered courier companies, we will ship your order through India Post. This would be possible only for prepaid orders.

43. Do you ship internationally?
As of now no, but we are working on the same and will be available worldwide soon enough.

44. What happens if my order is not delivered?
In case the ordered items do not reach the customer within 30 days from the shipping date from our warehouse, we will offer a full refund, provided any tracking information does not show that delivery was attempted at the customer doorstep. However, in the case of packages for which we do not have tracking details, we will assume in good faith that the package delivery was not attempted and we will refund the entire amount within 7 days from the date of raising a complaint with us.

45. Are there any hidden charges?
There are no hidden charges. The prices shown against each product are the final prices inclusive of GST and you wouldn’t be asked to pay any more than that.

46. Within how many days would my return shipment be picked up?
The return shipment is picked up within 3-5 days from the time the reverse pick up has been arranged. You would be notified on the day of pick up.

47. Would you refund me the reverse shipping charges if I ship the returned product at my cost?
Absolutely! We will provide an additional refund of INR.150/- in case you have shipped the returned product to us by yourself.

48. What dyes or colors are used?
Most of our Sarees are naturally dyed, but please note that not all weavers are well versed in the same, so some options may have a synthetic dye as well

49. How do I find a product on the website?
We have made an elaborate structure of categories and subcategories on the Home Page to help you find what you are looking for. If you are unable to locate the item in the given filters, you can simply type the name in search bar and check the relevant results. You could also reach us on phone or social media for the direct link.

50. Do you have a discount for first time buyers?
Yes, we do have a discount for first time buyers. You can use the coupon RAMYATAFIRST at the time of checkout for the same.

51.Can I buy fabrics from you?
Yes, you can buy fabrics from us. You can send us a request on any social media platform/ email or on WhatsApp and we will show you irresistible options to choose from. After your selection, we will share the link for the purchase.

52. How often can I use promotional codes?
All the promotional codes are for one time use only. The same is not refundable for any cancellations, refund or returns