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Refund policy

CANCELLATION POLICY:

  • If unfortunately you have to cancel/modify an order, please do so before you get a shipping confirmation intimation, via email or phone, which you will be receiving within 24 hrs of your order, by mailing us all the details at support@ramyataboutique.com
  • We are not liable for any delays in delivery by the Courier Company/Postal authorities. No cancellations can be made owing to the delay in receiving orders.

REFUND POLICY

International shipments are NOT eligible for returns or exchanges. Please feel free to get in touch through email/whatsapp/instagram/if you need any assistance or clarification before making a purchase.

 

For domestic shipments, all items to be returned/exchanged/refunded must meet the following conditions:

  • A Return request must be raised within 24 hours of receiving the product by mailing us on support@ramyata.in with your order ID and other necessary information.
  • Once confirmed over email at our end, Please ship the product back to us at :

Ramyata, unit of Wishtree Global Designs, F-503, Aparna Cyber Commune, Kanchi Gachibowli Road, Nallagandla, Hyderabad, Telangana 500019, Contact No: +91-9394685909

  • All returned products should be completely unused and unhampered.
  • All original packaging of the product should be intact and no damage done to either the product or its packaging.
  • Ramyata reserves the right to do a thorough quality check of the product, to ensure it is re-saleable before issuing a credit/processing refunds or exchanging the product.
  • If the return is due to a defect issue, only then the shipping charges will be borne by us.Please send us the courier receipt on the mail, for us to process the shipping reimbursements. 
  • We also initiate reverse pickup for which payment has to be made separately. Please contact us on mailtoamrapaliboutique@gmail.com for the details.
  • If a fresh piece of the product in question is not in stock, the customer can either choose a different product altogether or, take a credit note (valid for a year), or get their entire amount reimbursed. Please specify on the mail what you’d prefer and we’ll take it forward from there. 
  • If you want to exchange the product you ordered with another product of higher amount, we would give you a coupon code/credit note for the balance amount of the product you returned. You can use this code while placing your order and pay the balance amount on your next purchase.
  • If you want to exchange your product with another product of lower amount, we would ship the product as soon as we receive it and the balance would be refunded back to you. You can also opt for credit note for the balance amount, which can be used for your next purchase.
  • Refunds and shipping re-imbursements would be processed within 4-7 days after the product is cancelled/received by us.
  • Refunds would go back to the original source/mode of payment which the client had opted during checkout, with the exception of PayPal payments, in case of which we would need an Indian Bank Account, or would give an equivalent store credit.

Certain scenarios where we will NOT be able to support Exchange/Returns:

  • Exchange request is made outside the specified time frame of 24 hours.
  • Product is damaged because of use or product is not in the same condition as you had received.
  • Product is damaged due to non-adherence to the wash and care instructions.
  • Customized or tailor-made products that have been made to order with your specifications. (For e.g. Fall and picot addition, or weave on demand).
  • Products with tampered or missing price tags or blouse fabric cut out from the saree.
  • Items that are returned without the original packaging and original bills.

Any returned item received by us that does not meet the above-mentioned conditions, will not be accepted and will be returned back to the customer at their expense. No amount will be reimbursed in this case.

 

DEFECTIVE/DAMAGED PRODUCTS:

  • We take great care in ensuring the quality of our products but in the rare case of the product having any manufacturing defects that have been unnoticed from our end, we would exchange/replace/refund the same. If you happen to receive defective or damaged product(s), please notify us on support@ramyata.in mentioning your order ID as well as pictures of the defect, within 48 hours of receiving the product(s) and we’ll take it forward from there.
  • If you have received the product in a bad condition or if the packaging is tampered with, please refuse the package. Mail us at support@ramyata.in mentioning your Order ID. The replacement will be issued to you with no additional cost.